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Sunday, February 10, 2013

RAILWAY CATERING COMPLAINT :: SECUNDERABAD / HYDERABAD


CATERING COMPLAINT MONITORING CELL BY SCR 

South Central Railway operate 24 hours new Customer care Catering Complaint Monitoring Cell (CCMC). For this SCR provided free helpline Toll Free Nos and E-Mail.The Numbers are 1) 1800-425-5090 2) 9701370964 (mobile) 3) 040-27834044 (BSNL), and E-Mail:-www.scrccmc@gmail.com to lodge complaints about food quality or any other issues related to Railways food service. Passenger can lodge their complaint / suggestions through the above mentioned numbers or via E- Mail.Railways also announced that will take action immediately about the complains related to catering services rendered by Mobile / Static Catering Units over SCR Zone. Hope railways will provide good service to all passengers.

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1 comment:

  1. I traveled as per details below:
    PNR Train Coach/seat Date
    2717047125 12003 C-8/20 and 21 29/5/13
    2446929894 12034 C-2/64 01/06/13
    The Catering was by Sunshine Caterers Pvt. Ltd.
    Complaints:
    1. Snacks provided were substandard. Mango drink was of local packaging ( Manpasand Agro Foods, Jaunpur) without any Mfg/Expiry date.
    2. As against usual sandwich provided in snacks, on train 12003 Rs. 5/- Namkeen packet was given. and in train number 12034 a Rs.2/- BUN was given.
    3. SAMOSAS were the staple snack on both the trains without any manufacturer name/date of manufacturing/Expiry date and were soggy with stale potato stuffing.
    4. Milk Powder (local brand without date of expiry - curdled during tea making)./ Tea bag of local brand Mohni tea , again without mfg./expiry. / No availability of Coffee sachet/ as against two tea bags, two milk powder sachets and two sugar sachets , only ONE each was given, making it impossible to have tea.
    5. Insufficient crockery / plastic ups for tea/ Thermos for hot water for tea... making them ask back the same from the passengers mid meals, and serving without proper washing/cleaning to another passengers.
    6. TTE on duty/ Guards were informed and rather than providing complaint book, they argued alongwith catering manager that nothing is going to happen.
    7. I even called Sunshine Caterers Pvt. Ltd and sent SMS Complaint too on their numbers 8978433379/9393340003/022-24379788 but they behaved rudely and did not reply to SMS.
    Cal details can be checked from my mobile 9839021783 to their numbers for 1 June 2013.

    Tribhuvan Mendiratta
    308 Maa hathi Matha Apartment
    133/162 O Block Near KESA Office Kidwainagar
    Kanpur-208023
    Phone 9839021783

    ReplyDelete

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